Billing & Cancellation

1. Plans and prices

All prices are in United States dollars (USD) and are charged per church. There are no per-seat fees, no setup fee, and no minimum term. For what each plan includes, see the plan comparison.

Annual billing charges ten months for twelve, so a church that pays yearly gets two months at no cost compared with paying monthly.

2. Founding church rate

Churches that subscribe to the Engage plan during the founding period receive a discounted introductory rate. The full conditions of that offer:

• Engage, billed monthly: $39.00 USD per month for the first twelve monthly billing cycles. Beginning with the thirteenth cycle, the subscription renews automatically at the standard rate of $49.00 USD per month.
• Engage, billed annually: $390.00 USD for the first year. The subscription renews automatically at the standard rate of $490.00 USD per year.
• The offer applies to the Engage plan only, is available while the founding period is open, and cannot be combined with another promotion.
• The return to the standard rate happens automatically and requires nothing from you. We email your church's administrators before the first charge at the standard rate.

3. How billing works

• Subscriptions are recurring. The payment method provided at signup is charged automatically each billing period until the subscription is cancelled. You will not receive an invoice to pay by hand.
• The first charge happens when you subscribe. Each renewal is charged on the same day of the following month or year.
• Payments are processed by Stripe. Card details are entered directly into Stripe's payment form. Beyond the Message never sees, handles, or stores full card numbers, and every page is served over HTTPS.
• A receipt is emailed automatically for every charge. Past invoices and your payment method are available in the billing portal, which is also linked in every receipt.
• We accept major credit and debit cards. Annual subscriptions may also be paid by bank transfer (ACH).

4. Failed payments

If a charge fails, we retry it over the following days and email your church's administrators each time. If it still has not succeeded after those attempts, access may be suspended until the balance is settled. Your church's sermons, transcripts, and study guides are not deleted during a suspension, and access is restored as soon as a payment goes through.

5. Price changes

We may change our prices. If we do, an existing subscription keeps its current rate for the remainder of the period already paid for, and we email your administrators at least 30 days before a new rate applies to a renewal. The scheduled end of the founding rate described in section 2 is not a price change.

6. Sales tax

Prices shown do not include sales tax. Where we are required to collect it, tax is calculated at checkout and shown before you confirm. If your church holds a valid tax exemption certificate, send it to us before subscribing and we will apply it to your account.

7. Cancelling

You can cancel at any time. There is no cancellation fee, no minimum term, and no retention conversation to sit through.

• Cancel yourself in the billing portal, which is also linked in every receipt, or email hello@beyondthemessage.net and we will take care of it.
• Cancelling stops future charges. It does not refund the period you are currently in. See refunds below.
• Access continues through the end of the period you have already paid for. Cancel a monthly plan a week after being billed and you keep full access for the remaining three weeks. Cancel an annual plan in month two and you keep access for the remaining ten months.
• After access ends, your church's archive stays stored and recoverable for 30 days, so you can export what you need or reactivate without losing anything.
• After those 30 days the church's content may be permanently deleted. If you want it deleted sooner, ask and we will do it. Individual members can delete their own accounts at any time from the account deletion page.

8. Refunds

Subscription fees are not refundable for time that has already been served. We would rather say that plainly than bury it. Because your church keeps full access through the end of every period it has paid for, cancelling never forfeits time you already bought.

• Monthly plans: the current month is not refunded. Cancel and use the rest of it.
• Annual plans: the current year is not refunded and is not pro-rated. Cancel and use the rest of it.
• Billing errors are refunded in full. Duplicate charges, a charge after a confirmed cancellation, or a charge at the wrong amount. Contact us within 60 days of the charge and we will correct it.
• Prolonged outage. If the service is substantially unavailable for an extended stretch of a billing period, contact us and we will make it right with a credit or a refund.

9. Questions about a charge

Questions about pricing, an invoice, a cancellation, or a refund all go to the same place, and a person answers.